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Patagonia: Customer Service
Explaining the details at the original Great Pacific Iron Works Patagonia store in Ventura, CA. TIM DAVIS

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Online customers can chat live with Patagonia Customer Service Reps weekdays from 6am to 7pm, and weekends from 8am to 4pm (PT). The "Live Chat" button will appear at the top right corner of the page when reps are available.


Patagonia Customer Service Reps are located in Reno, Nevada, USA and are available weekdays from 6am to 7pm, and weekends from 8am to 4pm (PT). Phone orders are accepted 24 hours a day, 7 days a week.


Email us anytime.

Or, you may contact our customer service department using our Contact Form.

Please include an order number with your message when appropriate.

Become a fan to post questions, comments and photos.

Tweet your customer service questions.


Find the nearest retail store for friendly, knowledgeable advice and assistance.


Canadian Orders
Payment information, duties and taxes, sale pricing.

A website that encourages dialogue about the products we build, the sports we love and the environmental issues we're concerned about.

Our Ironclad Guarantee

Are you not satisfied with one of our products at the time you received it? Is one of our products not performing to your satisfaction?

You may return it to us for repair, replacement, or refund.

Unsolicited Ideas Policy

We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.

This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Patagonia may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we haven't asked for.

If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure concerning the ideas or artwork.

For return, repairs or general customer service inquiries -

Patagonia Service Center
8550 White Fir St
Reno, NV 89523
(800) 638-6464

For our Corporate office -

259 W Santa Clara st
Ventura, CA 93001
(805) 643-8616