*Patagonia is not responsible for incorrect mailing or excess fees. By U.S. law, garments sent in for repair must be clean; please wash items for repair before mailing.
Patagonia Repairs & Returns
8550 White Fir St.
Reno, NV 89523
If you placed a Canadian order through our website from September 2010- May 15, 2013 and you wish to return your item for credit please follow the return instructions on your packing slip. If you do not have your packing slip please call customer service (800) 638-6464 for complete return instructions.
We accept all Patagonia products for recycling, and the process is easy. While we encourage you to find a new home for any garments or items that are still useable, any Patagonia product that has reached the end of its useful life may be sent back to us to be recycled or repurposed. Simply wash the items first and use one of the following collection methods:
1. Mail them to the Patagonia Service Center at
Patagonia Service Center
ATTN: Common Threads Recycling Program
8550 White Fir Street
Reno, NV 89523-8939
2. Drop them off at the Patagonia Retail Store nearest you or at a participating Patagonia dealer – ideally, while you're running other errands, to reduce environmental impact.
Please note: Recycling your old clothes is voluntary. If you choose to recycle, you'll gain the satisfaction of knowing that your old Patagonia clothing will not end up in a landfill or an incinerator.
If something you purchased goes on sale within 14 days of your purchase, let us know and we will adjust the price. Contact the original place of purchase, either from a Patagonia Retail store or from our Catalog/Web site for your credit options. Adjustments will be made in the original form of payment. Requests must be made within 14 days of the original ship date or store purchase date. Outlet store and promotional purchases are excluded from price adjustments.
*Shipping and Processing Details
Items will be returned to you in a similar fashion as they are received: ground orders will be returned via ground shipping and express orders via express shipping. To expedite an exchange, place your order over the phone with us at (800) 638-6464. You may also choose to use an expedited shipping service (such as overnight or 2nd day). Expedited orders will receive priority processing whenever possible, and will be returned to you via an expedited method at no extra charge.
We do our best to process returns and exchanges within 7 business days. Keep in mind that we get backlogged during peak seasons and sales, so it may take longer during those times.
If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) upon receipt. The credit card will be charged for the replacement item(s) when shipped. For returns that do not have the original invoice, we will use the last known sale price for its value.
If the item is deemed irreparable, we may, at our discretion, replace it for the last known retail value of the piece.
Other Repair and Return Forms
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us for repair, replacement, or refund. Damage due to wear and tear will be repaired at a reasonable charge.
Common Threads Partnership
Our Common Threads program has grown. Now more than just a recycling program, it’s our next step in reducing consumption, getting the most life out of existing gear, and sharing what we discover in the process.