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How can we help?

FREQUENTLY ASKED QUESTIONS

Find the answers in our Customer Service FAQ.

PHONE

Patagonia Customer Service Reps are available weekdays from 6am to 7pm, and weekends from 8am to 4pm (PT). Phone orders are accepted 24 hours a day, 7 days a week.

LIVE CHAT

Monday - Friday from 6 am to 7pm and weekends from 8am to 4pm (PT). The Live Chat button will appear when reps are available.

EMAIL
customer_service@patagonia.com
You can also use our Contact Form. We do our best to reply within 48 hours. If you need to make changes to an order, please call or live chat.

FACEBOOK

www.facebook.com/patagonia
Become a fan to post questions, comments and photos.

TWITTER

www.twitter.com/patagonia
Tweet your customer service questions.

RETAIL STORE

Find the nearest retail store for friendly, knowledgeable advice and assistance.

INTERNATIONAL ORDERS AND CONTACT INFORMATION

International Orders

Order from around the world, delivered to your door.

If you have a question regarding an international order you placed on patagonia.com, please call (775) 747-1992 or email customer_service@patagonia.com. Please do not email credit card information with your inquiry.
PATAGONIA'S BLOG - THE CLEANEST LINE®

www.patagonia.com/blog
Stories and conversations about the products we build, the sports we love and the environmental issues we're concerned about.

Our Ironclad Guarantee

Our Ironclad Guarantee

We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge.

Unsolicited Ideas Policy

We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.

This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Patagonia may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we haven't asked for.

If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure concerning the ideas or artwork.

For return, repairs or general customer service inquiries:

Patagonia Service Center
8550 White Fir St.
Reno, NV 89523
(800) 638-6464

For our Corporate office:

Patagonia
259 W Santa Clara St.
Ventura, CA 93001
(805) 643-8616