1) Return of products you have just received through an Internet or Mail Order
We exchange or refund all unused items with their original packaging and garment tags still attached. We enclose a return form in every mail order package. Please take a minute to fill out this form to tell us if you want an exchange or refund. If you do not have the return form any longer, include a note with your name, a physical return address, daytime phone number, what you are sending in and why, and what you would like to have happen. Please be sure to ship the package (at your charge) with a carrier that can provide tracking and insurance. The exchange items will be sent to you free of shipping charge Patagonia cannot replace packages lost during return shipment if proof of tracking is unavailable.
Please send your return to:
C/O DSV Solutions B.V.
7041 GD 's-Heerenberg
If the original purchase was made with a credit card, and if you ask for a refund, we will credit the credit card for the returned item(s), within a couple of days after receipt. For an exchange, if the value of the returned goods is different than the new goods, we’ll either charge or credit the credit card. If we cannot exchange the item to comply with your request, we’ll refund your item(s).
2) Quality returns
If one of our products does not perform to your satisfaction, please return it to the store you bought it from or to a Patagonia retailer in your area. The store will advise you and take care of the return.
If this is not possible, please follow the procedure below:.
a) Contact Direct Sales Customer Service by email (email@example.com) or by phone (contact us).
b) Give us all the details of the return and ask for a Return Authorisation Number.
c) Please specify your address and phone number
d) We will let you know which procedure to follow in order to return your item.
Typical turnaround time for Quality returns – with shipping – is about three (3) weeks, but may be longer during periods of high volume
To have your Patagonia product repaired, please bring it back to the store where you bought it. The store will take care of the return to our repair center.
If this is not possible, please follow the procedure below:
a) Contact our direct sales service by email (firstname.lastname@example.org) or by phone (contact us).
b) Give us all details about the needs for the repair. We’ll give you a return number.
c) Please also give us your address and phone details
d) We’ll then explain you how to return your product
The garment will be evaluated and if there is to be a charge, you will be contacted. If the item is deemed irreparable, we may, at our discretion, replace it or send a Credit Note for the last known retail value of the piece. If the garment has sentimental value, and you would like to have it returned to you rather than being issued a credit or replacement, please make this very clear to us in your letter, when you’re in contact with us for the return number.
Items will be returned to you from our repair center via express shipping.
Nota bene: Please wash your garment before mailing it, and be sure to ship the package with a carrier that can provide tracking and insurance. Patagonia cannot replace packages lost during return shipment if proof of tracking is unavailable. Typical turnaround time for repairs - with shipping - is about four (4) weeks, but may be longer during periods of high volume.
Include a note with your name, a physical return address, daytime phone number, what you are sending in and why, and what you would like to have happen.
1) Mail them to the Patagonia Service Center at
Patagonia Service Center
C/O DSV Solutions B.V.
7041 GD 's-Heerenberg
2) Drop them off at the Patagonia Retail Store nearest you or at one of our Performance Baselayer Dealers – ideally, while you're running other errands, to reduce environmental impact.
Please note: Recycling your old clothes is voluntary. If you choose to recycle, you'll gain the satisfaction of knowing that your old Patagonia clothing will not end up in a landfill or an incinerator.
Please also make sure not to send any wearable product that could be given to charities. You'll probably find local organizations where to give them, next to you. You'll then avoid an unnecessary transport and harm.
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us for repair, replacement, or refund. Damage due to wear and tear will be repaired at a reasonable charge.
Other Repair and Return Forms
Wetsuit Warranty Form
Wetsuit Repair Form
Wader Repair and Warranty Guide - English
Wader Repair and Warranty Guide - Spanish
Wader Repair and Warranty Guide - Russian
Encapsil Cleaning Instructions - English