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Didn't find the answers that you need on the site?

Try the following links for FAQs:
Repairs & Returns
International Orders
Can't Find a Product?

If you still can't find what you need, ask us directly.

You can contact Patagonia by phone, fax, mail or email. One of our gainfully employed phunhogs will respond to your email as quickly as possible. Please include all the pertinent details: style names and numbers, order numbers, dates and the like. If your inquiry or request is time sensitive, do not send us an email, instead, please contact us by phone.

You can call us Toll free from 11 countries in Europe:

  • Austria : 0800 100 418
  • Belgium : 0800 58 048
  • Denmark : 804 04 938
  • France : 0805 98 0012
  • Germany : 0800 000 1156
  • Ireland : 1800 818 108
  • Italy : 800 905 673
  • Luxembourg : 800 40 055
  • Netherlands: 0800 020 35 98
  • Sweden : 020 120 3120
  • United Kingdom: 08000260055

Other countries: +33 4 50 88 44 89
(cost of an international call to France)

Patagonia Customer Service Reps are available for inquiries and phone orders from Monday to Thursday from 9am to 5.30pm and on Friday from 9am to 5pm (CET).

+ 33 4 50 88 44 99
Please fax your orders or questions. We read the faxes during the workweek; please give us a day or two to get to yours.


You can also mail your orders and questions to us.

Direct Sales Patagonia Europe
P.A.E. Les Glaisins
23, rue du Pré Faucon
74940 Annecy-Le-Vieux

International Inquiries

For any other location not listed below, please use our Store Locator to find your nearest Patagonia store/dealer.

USA-Other countries outside Europe
Visit or call contact Patagonia US Mail Order by phone (1-775-747-1992) or by fax (1-775-747-6159).

Canadian customers may contact Patagonia Mail Order by phone (1-800-638-6464) or fax (1-775-747-6159).

Visit Japanese customers may contact Patagonia Japan Mail Order by phone (0088-252-252 or 0467-23-8972) or email

Chilean customers may contact Patagonia Chile by phone (56-2-2168420) or fax (56-2-2450784)

Unsolicited Ideas Policy

We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.

This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Patagonia may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we haven't asked for.

If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure concerning the ideas or artwork.