Web returns

RETURNING AN ITEM
You can return Items(s) you bought on Patagonia.com within 100 years of the date of receipt of the Item(s). For returns past 100 years, please see our IronClad Guarantee. To return an Item you bought, fill out the return slip on your packing list and send it back to us together with the unwanted Item(s). If you no longer have the return slip, please contact Patagonia Customer Service at directsales.europe@patagonia.com or by phone. We will then issue a return form that you can use to send back the unwanted Item(s).

To return an item you bought on Patagonia.com, fill out the return slip on your packing list and send it back to us together with the unwanted items(s). If you no longer have the return slip, just include a note with your name, a physical return address, your phone number, what you are sending back and why you are sending it back. You can send this to:

Returns Patagonia
c/o DSV Solutions
Industriestraat 5, Door 13
7041 GD’s-Heerenberg
The Netherlands

RETURN SHIPPING
Please ship your return package with tracking and insurance. Patagonia will not replace lost packages without proof of delivery. The shipping cost to return any item is at your charge. Non-EU countries only: remember to bring your invoice to declare the value of the goods you are returning. Patagonia is not responsible for incorrect mailing or excess fees.

RECEIVING YOUR REFUND
The time for processing your refund is approximately 2-3 weeks upon receipt. Your refund will be processed based on how you placed your original order.

  • Credit card: we will credit your account (credit shown on following statement).
  • Bank transfer: the refund will be added to your account balance.

EXCHANGING AN ITEM
If you would like to exchange an item, you can return the unwanted item and place a new order using www.patagonia.com.

CUSTOMER SERVICE
If you need help or have any questions, please email Patagonia Customer Service at directsales.europe@patagonia.com.


Quality returns

RETURNING A QUALITY RETURN
If one of our products does not perform to your satisfaction, please return it to the store you bought it from. The store will advise you and take care of the return. If this is not possible, please follow the procedure below:

  1. Contact our Customer Service by email (directsales.europe@patagonia.com) or by phone.
  2. Give us all the details of the return and specify your address and phone number
  3. We will give you a Return Authorization Number.
  4. We will let you know which procedure to follow in order to return your item.

IMPORTANT

  • Without a Return Authorization Number your return cannot be processed.
  • By law, garments sent in for repair must be clean; please wash items before mailing.
  • Please be sure to ship the package with a carrier that can provide tracking and insurance. Patagonia cannot replace packages lost during return shipment if proof of tracking is unavailable.
  • The average turnaround time for Quality Returns - with shipping - is about three (3) weeks, but may be longer during periods of high volume.


Repairs

RETURNING A REPAIR
To have your Patagonia product repaired, please follow the procedure below:

  1. Contact our Customer Service by email (directsales.europe@patagonia.com) or by phone.
  2. Give us all the details of the repair and specify your address and phone number.
  3. We will give you a Repair Number.
  4. We will let you know which procedure to follow in order to have your item repaired.
  5. When shipping your repair, please include a note with your name, a physical return address, phone number, what you are sending in and what the problem is with the item.

IF WE CANNOT REPAIR YOUR ITEM
The garment will be evaluated and if there is to be a charge, you will be contacted. If the item is deemed irreparable, we may, at our discretion, replace it or send a credit note for the last known retail value of the piece. If the garment has sentimental value, and you would like to have it returned to you rather than being issued a credit or replacement, please make this very clear to us in your letter, when you’re in contact with us for the Repair Number.

IMPORTANT

  • Without a Repair Number your repair cannot be processed.
  • By law, garments sent in for repair must be clean; please wash items before mailing.
  • Please be sure to ship the package with a carrier that can provide tracking and insurance. Patagonia cannot replace packages lost during return shipment if proof of tracking is unavailable.
  • The average turnaround time for Repairs - with shipping - is about four (4) weeks, but may be longer during periods of high volume.
  • Items will be returned to you from our repair center via express shipping.


Recycling

Recycling old Patagonia items is easy. Simply wash them first and use one of the following collection methods:

  1. Send your item(s) to:
    Patagonia Service Center
    c/o DSV Solutions B.V.
    Recycling program
    Industriestraat 5, Door 13
    7041 GD 's-Heerenberg
    The Netherlands
  2. Drop off your item(s) at your nearest Patagonia Retail Store – ideally, while you're running other errands, to reduce environmental impact.

IMPORTANT
Recycling your old clothes is voluntary. If you choose to recycle, you'll gain the satisfaction of knowing that your old Patagonia clothing will not end up in a landfill or an incinerator. Please also make sure not to send any wearable product that could be given to charities. You'll probably find local organizations where to give them, next to you. You'll then avoid an unnecessary transport and harm.