Effective date: July 8, 2014
HOW WE COLLECT AND USE INFORMATION
Personally Identifiable Information (“PII”)
We may collect personally identifiable information (“PII”) such as your name, your contact information, your shipping information, and your billing information (such as credit card account data). We collect PII when you provide it to us through your use of the Patagonia Services, for example when you interact with our websites, place an order, or sign up for our mailing list. We also receive limited PII when you choose to download or request the App. We may combine the PII we collect with additional information from other third-party sources.
We use the PII that we collect to provide the Patagonia Services (such as to process and ship your orders or respond to customer service requests), to analyze and improve the Patagonia Services, and to conduct marketing. If you register for email or if you provide your email address to us, we will send you emails about a variety of topics such as store events, new products, special sales, promotional offers from our affiliates or other selected business partners, environmental issues, and employment opportunities. Please see below for your choices regarding how we collect, use, and share your PII.
We share email activity data with our marketing email provider to help them better target email deployments to consumers. While our marketing email provider has access to email address and email activity and may share bulk/non-specific activity data, no Email addresses or specific email actions are ever shared with other third parties. Should a consumer wish to opt out of this sharing, that consumer simply needs to opt out of marketing email from us.
Our App uses the GPS feature of your mobile device to determine the location of the device. We and our third-party vendors or partners may collect and use this geographic location data for purposes such as the functioning of the App, to make our advertising more relevant, and to improve Patagonia Services. For example, we use the location information to provide the address and directions for the nearest Patagonia retail location. We do not store geographic location data in combination with PII. If you do not want us or third parties to collect and use your device’s geographic location, you can control this function in your application settings (if your device offers this type of control), by disabling location services for your device, or by uninstalling the App, but these choices will affect your ability to use the App.
We automatically collect certain non-personal information when you use Patagonia Services. For example, we collect information about the devices you use to connect to our services (such as the IP address of your computer or numeric identifier of your mobile device) and about how you use Patagonia Services (such as what time you visit our websites). We, and our advertisers and ad servers, may also collect non-personal information outside the Patagonia Services to measure the success of our advertising campaigns. We use the non-personal information that we collect for a variety of purposes such as to provide and improve the Patagonia Services, and to analyze and offer our advertising.
Our website also uses third-party analytics vendors such as Google Analytics.Please click here for more information about how data is collected and processed in connection with the Google Analytics service: www.google.com/policies/privacy/partners/. We and our third-party vendors or partners use analytics data for a variety of purposes such as to improve the design and content of our websites, to help us learn things like what pages are most attractive to all of our visitors and what promotions visitors like to see, and to gauge the success of our advertising campaigns.
Information You Post
All information that you share about yourself, whether PII or not, in a public open forum – such as on a social network – will be considered public information for the purposes of this policy. If you don’t want it to be public, please don’t post it.
HOW WE SHARE INFORMATION
We do not disclose your PII to third parties, except as follows:
- After giving you notice and an opportunity to choose not to share the information;
- To companies that provide services to us or perform functions on our behalf (such as processing credit card payments or taking orders) and have agreed to use your information only for the purposes we request;
- For us to send offers to Patagonia customers on behalf of our affiliated companies and on behalf of other non-affiliated partners (such as environmental groups that we support);
- To other selected reputable companies, we may disclose your name and postal address (but not your email address or credit card information) so that they can mail you information that may interest you;
- When we believe disclosure is appropriate to comply with applicable law, legal process, and/or governmental authorities;
- If we are involved in a merger, acquisition, bankruptcy, partial or total sale of assets, or other corporate change.
We may disclose de-identified, aggregated, or other non-personal information to third parties in our discretion. The Patagonia Services or our offerings on social media platforms may include commenting, forums, sharing, or other similar features. Information that you provide using these features may be available to other users or the general public.
With your PII – like the information you give us to fulfill an order – you have the option to change or correct your information and the choice of not hearing from us again. There are several ways you can control our use of your PII in connection with marketing and promotions.
To remove your name from our lists. You can choose to decline communications from us at the point that we request your PII. After we have collected your PII, you can choose to stop our communications or our service, or stop us from sharing your information with other companies for their marketing purposes. To exercise any of these options, please contact us by mail, email, or telephone using the contact information below.
To stop email communications. If you receive email communications from us and want to opt out of receiving such communications in the future, you can click the “Unsubscribe” link at the bottom of the promotional email.
To stop collection of geographic location. If you do not want us to collect your device’s geographic location through our App, you can disable that function when you first use the App or in your device settings. This will prevent you from using some features of the App.
CORRECTING OR UPDATING YOUR INFORMATION
If you would like to request changes to the PII that you have previously provided to us, please contact us by mail, email, or telephone using the contact information below.
Most browsers accept cookies automatically. You may be able to set your browser to reject and/or delete cookies. For instructions, check your browser’s technical information. However, if you reject or delete cookies then this may disable or interfere with features of the Patagonia Services or other websites you visit. We recommend that you leave cookies “turned on” so we can offer you a better shopping experience on our sites.
We may work with third-party advertising companies that collect and use information about your online activities across sites over time, in order to deliver more relevant advertising when you are using the Patagonia Services and elsewhere on the Internet. This practice is known as interest-based advertising. You may visit www.aboutads.info to learn more and to opt out of this type of advertising by companies participating in the Digital Advertising Alliance self-regulatory program. We do not operate or control this site, and are not responsible for the opt-out choices available there. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. If you delete, block or otherwise restrict cookies or use a different computer or Internet browser, you may need to renew your opt-out choice.
The online Patagonia Services are not intended for the use of individuals under the age of 13, and we do not knowingly collect information online from individuals under the age of 13.
LINKS TO THIRD PARTIES AND SOCIAL MEDIA
Our websites and App may contain links to third-party online properties. Such third parties have their own policies that govern their collection, use, and disclosure of information. We suggest that you read their privacy policies to learn about their practices.
Social media provides tools that many of our customers use and enjoy, and we include links to various social media platforms on our websites. If you interact with these social media tools through our websites, your experience on those social media sites will be governed by the privacy and other policies of those sites. So, the privacy settings you have chosen on those sites will determine the degree to which your information is made public. We encourage you to choose your privacy settings on those sites accordingly.
SAFEGUARDING YOUR PII
We have reasonable and appropriate physical, electronic, and administrative measures in place to safeguard the security of your personal information. However, when you communicate with customer service via email or chat on our websites, these communications may not be encrypted. For that reason, we ask that you do not share sensitive information via these communication channels.
Patagonia Customer Service
8550 White Fir Street
Reno, NV 89523
Effective as of July 8, 2014
By downloading, accessing, or using the Patagonia Electronic Platforms, you also represent that you are at least 18 years old or you are at least the minimum legal age to enter into an enforceable contract in the jurisdiction in which you are using the Patagonia Electronic Platforms. In addition, when you use any future version of the Patagonia Electronic Platforms or any changes made a part of any current version, you acknowledge and agree that you also will remain subject to this Agreement (as amended). Please print a current copy of this Agreement for your records.
Please also note that Patagonia reserves the right to change the terms and conditions of this Agreement by posting a revised Agreement or mailing and/or e-mailing notice thereof to you. Your continued use of the Patagonia Electronic Platforms following any announced change will be conclusively deemed acceptance of any change to the terms and conditions of this Agreement. Accordingly, please review the Agreement found at this location on a periodic basis.
Patagonia does sell products for children, but it does not allow children to directly purchase products, themselves, from the Patagonia Electronic Platforms. Patagonia only sells products to adults, ages 18 years and older. All service and product orders are subject to Patagonia acceptance. Accordingly, Patagonia reserves the right to refuse service regarding the Patagonia Electronic Platforms, terminate accounts, remove or edit content, or cancel orders in its sole discretion, including, without limitation, if Patagonia believes that user conduct violates applicable law or is harmful to the interests of Patagonia or its affiliates.
PATAGONIA and all other names, logos, and icons identifying Patagonia and its programs, products, and services, including any logos, page headers, icons, designs, or trade dress and whether not appearing in large print or with an accompanying symbol, are proprietary trademarks of Patagonia and are protected from reproduction, imitation, dilution, or confusing or misleading uses under national and international trademark and copyright laws. Other product and company names mentioned herein may be the trademarks and/or service marks of their respective owners. Any use of such marks without the express written permission of Patagonia is strictly prohibited, and nothing stated or implied on the Patagonia Electronic Platforms confers on you any license or right under any trademark of Patagonia or any third party.
Patagonia’s patents include the following: change-safe pocket design (M’s Tropical Flats Pants & Shorts and Gi II Pants & Shorts) protected under U.S. patent #5,638,549; securing apparatus for clothing (glove) protected under U.S. patent #5,263,202; modular backpack and utility vest, protected under U.S. patent #5,639,005; method for manufacturing soft cloth durable luggage, protected under U.S. patent #6,003,646; wetsuit patent, protected under U.S. patents #7,395,553, 8,191,171, 7,992,218, and 7,743,428; padding system, protected under U.S. patent #8,656,514; fabric joining method and system, protected under U.S. patent #8,127,701; footwear for water sports, protected under U.S. patent #5,771,610; water sports shoe, protected under U.S. patent #D379,112; sandals, protected under U.S. patents #D375,615 and #D374,549; and reinforced fabric seam, protected under U.S. patent #8,518,511.
The Patagonia Electronic Platforms are Copyright © 2000 - 2014 Patagonia, Inc. and/or its licensors. All rights reserved.
All text, images, photographs, graphics, user interface, and other content provided on the Patagonia Electronic Platforms, the “look and feel” of such content, and the selection, coordination, and arrangement of such content, are owned by Patagonia or its third-party licensors to the full extent provided under the United States Copyright Act and all international copyright laws. Patagonia also holds rights in the contents on the Patagonia Electronic Platforms as a compilation or collective work. Any downloadable or printable programs, information, or materials available through the Patagonia Electronic Platforms and all intellectual property and/or proprietary rights related thereto, unless otherwise expressly indicated in writing, are owned exclusively by Patagonia and/or its licensors or suppliers.
Nothing stated or implied on the Patagonia Electronic Platforms confers on you any further license or right under any copyright of Patagonia or any third party. The Patagonia Electronic Platforms and the information contained in reference herein are for your personal, non-commercial use only. Except as otherwise specifically permitted herein, you shall not broadcast, duplicate, copy, reproduce, edit, manipulate, modify, publish, rent, sell, publicly display, perform, distribute, transmit, or circulate to anyone the contents of the Patagonia Electronic Platforms, or use the contents of the Patagonia Electronic Platforms in litigation, or for any commercial or promotional purposes, without the express written consent of Patagonia or its lawful successors and assigns. For usage permission beyond what is set forth herein, please contact us.
Notice of Copyright Infringement
Patagonia respects the intellectual property of others. When we become aware of allegations of copyright infringement in material distributed through the Patagonia Electronic Platforms, we will investigate the allegations and take appropriate action. This responsive action can include, without limitation and particularly in the case of individuals who repeatedly infringe the copyrights of others, termination of access privileges.
You acknowledge that you may be liable for damages, including attorneys' fees and costs, if you materially misrepresent that a work or activity is infringing your rights. If Patagonia terminates or suspends a user’s access to or use of the Patagonia Electronic Platforms, Patagonia will make a good-faith attempt (as warranted) to contact the person who posted the content so that they may make counter notification pursuant to applicable laws. It is Patagonia's policy to document all notices of alleged infringement upon which Patagonia decides to take action. As with all legal notices, a copy of the notice may be sent to one or more third parties who may make such notice available to the public, including as a part of legal proceedings.
If you believe that your work has been copied and is accessible on the Patagonia Electronic Platforms in a way that constitutes copyright infringement, please provide Patagonia’s Copyright Agent with the following information:
- Identification of the copyrighted work claimed to have been infringed;
- Identification of the allegedly infringing material on the Patagonia Electronic Platforms that is requested to be removed;
- Your name, address, and daytime telephone number, and an e-mail address if available, so that Patagonia may contact you, if necessary;
- A statement that you have a good-faith belief that the use of the copyrighted work is not authorized by the copyright owner, its agent, or the law;
- A statement that the information in the notification is accurate and, under penalty of perjury, that the signatory is authorized to act on behalf of the owner of an exclusive copyright right that is allegedly infringed, and
- An electronic or physical signature of the copyright owner or someone authorized on the owner’s behalf to assert infringement of copyright and to submit the statement.
Attn.: General Counsel
259 W. Santa Clara Street
Ventura, CA 93001
Counter notification, as permitted by applicable law and, in particular, the Digital Millennium Copyright Act, may be sent to Patagonia’s Copyright Agent. All counter notifications must include responsive information to what is set forth above, including any required statements or signatures.
License and Access to Patagonia Electronic Platforms
Patagonia grants you a limited license to access and make personal use of the Patagonia Electronic Platforms and not to download (other than browser-required page caching) or modify the Patagonia Electronic Platforms, or any portion of them, except with express written consent of Patagonia. Accordingly, you expressly acknowledge and agree that Patagonia transfers no ownership or intellectual property interest or title in and to the Patagonia Electronic Platforms (or any part thereof) to you or anyone else. You may print and download materials and information from the Patagonia Electronic Platforms solely for your personal use, provided that all hard copies contain all copyright and other applicable notices contained in such materials and information. But, this license does not include any resale or commercial use of the Patagonia Electronic Platforms or their contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Patagonia Electronic Platforms or their contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, spiders or similar data gathering and extraction tools.
The content layout, formatting, and features of and access privileges for the Patagonia Electronic Platforms shall be as specified by Patagonia in its sole discretion. You also acknowledge and agree to the following: (i) Patagonia has the right to control and direct the means, manner, and method by which the Patagonia Electronic Platforms are provided; (ii) Patagonia may, from time-to-time engage independent contractors, consultants, or subcontractors to aid Patagonia in providing the Patagonia Electronic Platforms or use thereof; and (iii) Patagonia has the right to provide the Patagonia Electronic Platforms to others.
Notwithstanding the license grant herein, neither the Patagonia Electronic Platforms nor any portion thereof may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Patagonia. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Patagonia and our affiliates without express written consent. In addition, you may not use metatags or any other hidden text using Patagonia’s name or trademarks without the express written consent of Patagonia. Any unauthorized use terminates the permission or license granted by Patagonia.
You are granted a limited, revocable, and nonexclusive right to create a hyperlink (utilizing only the plain characters for Patagonia’s domain address) to any page of Patagonia so long as the link does not portray Patagonia or its products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any Patagonia logo or other proprietary graphic or trademark as part of the link without express written permission.
Other Terms and Conditions
Additional notices, terms, and conditions may apply to the purchase, return, or delivery of products. You agree to abide by such other notices, terms, and conditions, as applicable. If there is a conflict between this Agreement and other notices, terms, and conditions posted to the Patagonia Electronic Platforms, Patagonia shall resolve any conflict in good faith in its sole discretion, but the latter terms shall generally control with respect to your use or purchase of that product.
Links to Third Party Web Sites
The Patagonia Electronic Platforms may contain hyperlinks (“links”) to Web sites operated by persons or entities other than Patagonia (“third-party Web Sites”). We provide such links for your reference and convenience only. A link from Patagonia to a third-party Web site does not imply or mean that we endorse the content on that third-party Web site or the operator or operations of that Web site. You are solely responsible for determining the extent to which you use any content at any third-party Web Sites to which you might link from the Patagonia Electronic Platforms. PATAGONIA IS ALSO NOT RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGES INCURRED AS A RESULT OF ANY DEALINGS WITH ANY THIRD-PARTY WEB SITE, ANY MERCHANT OR OPERATOR OF A THIRD-PARTY WEB SITE, OR ANY OTHER PERSON WITH WHOM YOU ENGAGE IN ANY TRANSACTION.
Feedback and Submissions
Patagonia welcomes your feedback and suggestions about Patagonia's programs or services or with respect to how to improve the Patagonia Electronic Platforms. By transmitting any such suggestions, information, material, or other content (collectively, “feedback”) to Patagonia, you represent and warrant that such feedback does not infringe or violate the intellectual property or proprietary rights of any third party (including, without limitation, patents, copyrights, or trademark rights) and that you have all rights necessary to convey to Patagonia and enable Patagonia to use such feedback. In addition, any feedback received through the Patagonia Electronic Platforms will be deemed to include a royalty-free, perpetual, irrevocable, transferable, non-exclusive right and license for Patagonia to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works, and display (in whole or in part) worldwide, or act on such feedback without additional approval or consideration, in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you hereby waive any claim to the contrary.
The Patagonia Electronic Platforms may offer certain tools, handheld offerings, or services that are available to you via your mobile phone or other mobile device (collectively, “Mobile Services”). Please note that your mobile carrier’s normal messaging, data, and other rates and fees will apply to your use of the Mobile Services. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your mobile carrier, and not all Mobile Services may work with all carriers or devices. Therefore, you are responsible for checking with your mobile carrier to determine if the Mobile Services are available for your mobile devices, what restrictions, if any, may be applicable to your use of the Mobile Services, and how much they will cost you. Nevertheless, all use of the Patagonia Electronic Platforms shall be in accordance with this Agreement.
Postings & Reviews
The Patagonia Electronic Platforms may contain blogs, message boards, comment areas, questionnaires, review areas, and other interactive features and functionality where users can share and post information. To the extent that the Patagonia Electronic Platforms contain such communication forums (collectively, “Forums”), you agree that by using the Patagonia Electronic Platforms you will not upload, post, display, or transmit any of the following materials on the Patagonia Electronic Platforms’ Forums:
- Anything that interferes with or disrupts the Patagonia Electronic Platforms or the operation thereof,
- Statements or material that defames, harasses, abuses, stalks, threatens, intimidates, or in any way violates the rights of others,
- Unauthorized copyrighted materials or any other material that infringes on the intellectual property rights, trade secrets, or privacy of others,
- Statements or material that violates other contractual or fiduciary rights, duties, or agreements,
- Statements or material that is bigoted, hateful, or racially offensive,
- Statements or material that encourages criminal conduct or that would give rise to civil liability or otherwise violates any law or regulation in any jurisdiction,
- Statements or material that constitutes anti-competitive collaboration and/or antitrust violations,
- Statements or material that contains vulgar, obscene, profane, or otherwise objectionable language or images that typically would not be considered socially or professionally responsible or appropriate in person,
- Statements or material that harms minors,
- Statements or material that impersonates any other person or entity, whether actual or fictitious, including, without limitation, employees and representatives of Patagonia,
- Statements or material that misrepresents your affiliation with any entity and/or Patagonia,
- Anything that violates the privacy or publicity rights of any other person, including, without limitation, posting any personal identifying information of another individual,
- Chain letters or pyramid schemes,
- Statements or materials that are deceptive or misleading,
- Statements or material that constitute junk mail, spam, or unauthorized advertising or promotional materials,
- Statements or material that are “off-topic” for a designated Forum, and
- Files that contain malicious code, viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer, network, or the Patagonia Electronic Platforms.
Forums are the resources and property of Patagonia and/or its licensors, and you will not have any proprietary interest in any Forum. Moreover, by submitting content or information of any type (a "Posting") to a Forum or other portion of the Patagonia Electronic Platforms or by otherwise using the Patagonia Electronic Platforms to transmit or display a Posting, you automatically grant Patagonia a royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, publish, translate, create derivative works from, distribute, transmit, perform, and display such content or information (in whole or in part) worldwide and/or to incorporate into other works in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content or information. You represent that you have all necessary rights to make the Posting available to Patagonia and a Forum, and you also acknowledge that such Postings are non-confidential for all purposes and that Patagonia has no control over the extent to which any idea or information may be used by any party or person once it is posted or displayed. Accordingly, notwithstanding this right and license, it is understood that by merely permitting your information, content, and materials to appear on the Patagonia Electronic Platforms Patagonia has not become and is not a publisher of such information, content, and materials and is merely functioning as an intermediary to enable you to provide and display a Posting. Moreover, Patagonia assumes no responsibility for the deletion of or failure to store any Posting and recommends that you do not post, display, or transmit any confidential or sensitive information.
Patagonia is not responsible for screening, policing, editing, or monitoring your or another user’s Postings and encourages all of its users to use reasonable discretion and caution in evaluating or reviewing any Posting. Moreover, and except as provided below with respect to Patagonia's right and ability to delete or remove a Posting (or any part thereof), Patagonia does not endorse, oppose, or edit any opinion or information provided by you or another user and does not make any representation with respect to, nor does it endorse the accuracy, acceptability, completeness, timeliness, or reliability of any advice, opinion, statement, or other material displayed, uploaded, or distributed by you or any other user. Nevertheless, Patagonia reserves the right to monitor, delete, or take other action with respect to Postings (or parts thereof) that Patagonia believes in good faith violate this Agreement and/or are, or are potentially, unlawful or harmful to Patagonia or its affiliates, volunteers, services, or goodwill. If you violate this Agreement, Patagonia may, in its sole discretion, delete the unacceptable content from your Posting, remove or delete the Posting in its entirety, issue you a warning, and/or terminate your use of the Patagonia Electronic Platforms.
You agree to comply with all applicable law in connection with your use of the Patagonia Electronic Platforms, and such further limitations as may be set forth in any written or on-screen notice from Patagonia (provided in connection with your use of the Patagonia Electronic Platforms). As a further condition of your use of the Patagonia Electronic Platforms, you warrant that you will not use the Patagonia Electronic Platforms for any purpose that is unlawful or prohibited by this Agreement. You access the Patagonia Electronic Platforms on your own volition and are responsible for compliance with all applicable local laws with respect to your access and use of the Patagonia Electronic Platforms. All information that you provide in response to a request or in connection with a purchase or transaction or other monetary transaction interaction with the Patagonia Electronic Platforms will be accurate, complete, and current. You will pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with Patagonia at the prices in effect when such charges are incurred. You will pay any applicable taxes, if any, relating to any such purchases, transactions or other monetary transaction interactions.
Registration as a user for access to certain areas of the Patagonia Electronic Platforms or in connection with recurring visits or purchasing may require both a user name and a password or adherence to other particular access requirements as designated by Patagonia. Only one user can use one user name and password and, thus, one account. By limiting access, it helps avoid unauthorized usage by other persons, institutions, or entities because anyone with knowledge of both your user name and password can gain entry to the restricted portions of the Patagonia Electronic Platforms and to your account. Accordingly, by using the Patagonia Electronic Platforms, you agree to consider your user name and password as confidential information and to keep your user name and password confidential. You will immediately notify Patagonia if you become aware of any loss or theft of your password or any unauthorized use of your user name and password. Patagonia will not be liable for any loss or damage arising from your failure to comply with these obligations. Patagonia reserves the right to delete or change a user name or password at any time and for any reason. Notwithstanding the foregoing, nothing herein shall convey to you any further rights in your account or its information and any and all such content or information shall be subject to this Agreement.
By using the Patagonia Electronic Platforms, you agree not to violate or attempt to violate the security of the Patagonia Electronic Platforms, including, without limitation, actions such as:
- Accessing data not intended for you or logging into a server or account that you are not authorized to access;
- Attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
- Attempting to interfere with service to any user, host, or network, including, without limitation, by way of submitting a virus to or overloading, “flooding,” “spamming,” “mailbombing,” or “crashing” the Patagonia Electronic Platforms;
- Sending unsolicited e-mail, including promotions and/or advertising of products or services; and
- Forging any TCP/IP packet header or any part of the header information in any e-mail or Posting.
Actual or attempted unauthorized use of the Patagonia Electronic Platforms may result in criminal and/or civil prosecution, including, without limitation, punishment under the Computer Fraud and Abuse Act of 1986 under U.S. federal law. Patagonia reserves the right to view, monitor, and record activity on the Patagonia Electronic Platforms without notice or permission from you, including, without limitation, by archiving notices or communications sent by you through the Patagonia Electronic Platforms. Any information obtained by monitoring, reviewing, or recording is subject to review by law enforcement organizations in connection with investigation or prosecution of possible criminal or unlawful activity on the Patagonia Electronic Platforms as well as to disclosures required by or under applicable law or related government agency actions. Patagonia will also comply with all court orders or subpoenas involving requests for such information. In addition to the foregoing, Patagonia reserves the right to, at any time and without notice, modify, suspend, terminate, or interrupt operation of or access to the Patagonia Electronic Platforms, or any portion of the Patagonia Electronic Platforms in order to protect the Patagonia Electronic Platforms, Patagonia, or Patagonia's business or goodwill.
Risk of Loss
All products purchased from the Patagonia Electronic Platforms are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Patagonia. Title to products purchased on the Patagonia Electronic Platforms, as well as the risk of loss for such products, passes to you when Patagonia delivers these items to the carrier.
You also acknowledge and agree that use of the Internet and access to the Patagonia Electronic Platforms is solely at your own risk. While Patagonia has endeavored to create a secure and reliable environment(s), you should understand that the confidentiality of any communication or material transmitted to/from the Patagonia Electronic Platforms over the Internet or other form of global communication network is outside Patagonia’s control and cannot be guaranteed. Accordingly, Patagonia is not responsible for the security of any information transmitted to or from the Patagonia Electronic Platforms.
Patagonia attempts to be as accurate as possible in describing its products. However, Patagonia does not warrant or guarantee that product descriptions or other content of the Patagonia Electronic Platforms are accurate, complete, reliable, current, or error-free. Most Patagonia products displayed on the Patagonia Electronic Platforms are available in select retail stores in the United States and select foreign markets while supplies last. In some cases, merchandise displayed for sale via the Patagonia Electronic Platforms may not be available in retail stores. Unless otherwise stated, the prices displayed at the Patagonia Electronic Platforms are quoted in U.S. Dollars.
Patagonia has made every effort to display as accurately as possible the colors of the products that appear on the Patagonia Electronic Platforms. As the actual colors you see depend on your computer monitor or mobile device, however, we cannot guarantee and do not warrant that your monitor’s or device’s display of any color will be accurate.
The Patagonia Product Guarantee
Patagonia offers a guarantee on every product it makes and sells to you. Following a sale or gift event, if you are not satisfied with one of Patagonia’s products at the time you receive it, or if one of Patagonia’s products does not perform to your satisfaction, you may return the product to the store from which you bought it or to Patagonia for repair, replacement, or refund in accordance with Patagonia’s warranty policy. Damage due to wear and tear will be repaired at a reasonable charge.
DISCLAIMER OF WARRANTIES AND LIMITATIONS ON LIABILITY
THE PATAGONIA ELECTRONIC PLATFORMS ARE PROVIDED BY PATAGONIA ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PATAGONIA MAKES NO REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE PATAGONIA ELECTRONIC PLATFORMS OR THE INFORMATION, CONTENT, THIRD-PARTY CONTENT, MATERIALS, PRODUCTS, SERVICES OR LINKED SERVICES PROVIDED ON OR THROUGH THE PATAGONIA ELECTRONIC PLATFORMS, INCLUDING WITHOUT LIMITATION, THAT THE INFORMATION PROVIDED THROUGH THE PATAGONIA ELECTRONIC PLATFORMS WILL BE FREE FROM ERROR, OMISSION, INTERRUPTION, DEFECT, OR DELAY IN OPERATION, OR FROM TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS; THAT THE PATAGONIA ELECTRONIC PLATFORMS WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT DEFECTS OR ERRORS IN THE PATAGONIA ELECTRONIC PLATFORMS WILL BE CORRECTED; OR THAT THE CONTENT ON THE PATAGONIA ELECTRONIC PLATFORMS IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY INFORMATION ON THE PATAGONIA ELECTRONIC PLATFORMS IS SUBJECT TO CHANGE WITHOUT NOTICE, AND PATAGONIA DISCLAIMS ALL RESPONSIBILITY FOR THESE CHANGES. YOU EXPRESSLY AGREE THAT YOUR USE OF THE PATAGONIA ELECTRONIC PLATFORMS IS AT YOUR SOLE RISK.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PATAGONIA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT WILL PATAGONIA, OR ANY PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE PATAGONIA ELECTRONIC PLATFORMS, BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE PATAGONIA ELECTRONIC PLATFORMS, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTIAL, EXEMPLARY, PUNITIVE, SPECIAL AND CONSEQUENTIAL DAMAGES OR ANY DAMAGES OF ANY TYPE OR NATURE ARISING OUT OF YOUR ACCESS, USE, MISUSE, OR INABILITY TO USE THE PATAGONIA ELECTRONIC PLATFORMS OR ANY LINKED SITES OR SERVICES; IN THE EVENT A THIRD PARTY INTERCEPTS OR DECRYPTS ANY TRANSMISSION OF INFORMATION THAT YOU PROVIDE TO PATAGONIA THROUGH THE PATAGONIA ELECTRONIC PLATFORMS; IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE; OR WITH RESPECT TO ANY CLAIM OR DAMAGE ARISING FROM A CAUSE BEYOND PATAGONIA’S CONTROL WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF PATAGONIA HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CERTAIN STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DICLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
Applicable Law and Disputes
This Agreement, your rights and obligations, Patagonia’s rights and obligations, and all actions contemplated by this Agreement will be governed by the laws of the United States of America and the State of California, without regard to principles of conflicts of law and as if this Agreement were a contract wholly entered into and wholly performed within the State of California. This Agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods. Further, you also acknowledge and agree that any applicable state law implementation of the Uniform Computer Information Transactions Act (including any available remedies or laws) shall not apply to this Agreement and is hereby disclaimed.
Any dispute relating in any way to your visit to Patagonia or to products you purchase through Patagonia shall be submitted to confidential arbitration in Ventura, California, United States of America, except that, to the extent you have in any manner violated or threatened to violate Patagonia’s intellectual property rights, Patagonia may seek injunctive or other appropriate relief in any state or federal court in the State of California, United States of America, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this Agreement shall be conducted under the rules then prevailing of JAMS/ENDISPUTE Streamlined Arbitration Rules and Procedures in effect at the time of filing of the demand for arbitration. The parties specifically incorporate the terms of California Code of Civil Procedure Section 1283.05 with respect to discovery. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
You acknowledge that any breach, threatened or actual, of this Agreement, including, without limitation, with respect to unauthorized use of Patagonia proprietary assets, will cause irreparable injury to Patagonia, such injury would not be quantifiable in monetary damages, and Patagonia would not have an adequate remedy at law. You therefore agree that Patagonia shall be entitled, in addition to other available remedies, to seek and be awarded an injunction or other appropriate equitable relief from a court of competent jurisdiction restraining any breach, threatened or actual, of your obligations under any provision of this Agreement. Accordingly, you hereby waive any requirement that Patagonia post any bond or other security in the event any injunctive or equitable relief is sought by or awarded to Patagonia to enforce any provision of this Agreement.
You agree to defend, indemnify, and hold harmless Patagonia and its affiliates, successors and assigns, and its directors, officers, employees, agents, co-branders or other partners from and against any and all allegations, claims, demands, actions, causes of action, proceedings (whether threatened or pending), orders, damages, losses, liabilities, costs and expenses, including reasonable attorneys’ fees and other legal expenses, and judgments of any kind or nature, incurred by Patagonia arising out of or relating to your use of the Patagonia Electronic Platforms and your violation of this Agreement or relating to any payment dispute with a third-party provider arising from a purchase or incurrence of fees made by you.
Term and Termination
This Agreement will take effect at the moment you click “ACCEPT”, register, respond to a request for information, and/or begin downloading, accessing, or using the Patagonia Electronic Platforms, whichever is earliest. Patagonia reserves the right at any time and on reasonable grounds, which shall include, without limitation, any reasonable belief of fraudulent or unlawful activity or actions or omissions that violate any term or condition of this Agreement, to deny your access to the Patagonia Electronic Platforms or to any portion thereof in order to protect its name and goodwill, its business, and/or other users, and this Agreement will also terminate automatically if you fail to comply with its terms and conditions, subject to the survival rights of certain provisions identified below. Termination will be effective without notice. You may also terminate this Agreement at any time by ceasing to use the Patagonia Electronic Platforms, but all applicable provisions of this Agreement will survive termination, as identified below, and each re-access or use of the Patagonia Electronic Platforms will reapply this Agreement (then in effect) to you. Upon termination, you must destroy all copies of any aspect of the Patagonia Electronic Platforms in your possession. The provisions concerning Patagonia's proprietary rights, feedback and submissions, indemnity, disclaimers of warranty and liability, waiver and severability, miscellaneous legal terms, and governing law will survive the termination of this Agreement for any reason.
Miscellaneous Legal Provisions
We may discontinue the Patagonia Electronic Platforms at any time and for any reason, without notice. We may change the contents, operation, or any and all other features of the Patagonia Electronic Platforms at any time for any reason, without notice. We may discontinue or restrict your use of the Patagonia Electronic Platforms at any time for any reason, without notice.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Patagonia as a result of this Agreement or your use of the Patagonia Electronic Platforms. Nothing contained in this Agreement is in derogation of Patagonia’s right to comply with governmental, court, and law enforcement requests or requirements relating to your use of the Patagonia Electronic Platforms or information provided to or gathered by Patagonia with respect to such use. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
The failure of Patagonia to enforce any provisions of this Agreement or respond to a breach by you or other parties shall not in any way waive its right to enforce subsequently any terms or conditions of this Agreement or to act with respect to similar breaches.
If any provision in this Agreement is invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect, and the invalid unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.
This Agreement is the entire and final Agreement regarding the Patagonia Electronic Platforms and their content, and supersedes any prior or contemporaneous communications between Patagonia and you regarding the Patagonia Electronic Platforms and their contents.
All rights not expressly granted herein are hereby reserved.
Considerations for Non-U.S. Customers
Patagonia’s headquarters are located in the United States, and the Patagonia Services are based in the United States. Please be aware that information you provide to Patagonia, or that Patagonia obtains as a result of your use of the Patagonia Services, may be processed and transferred to the United States and be subject to United States law. The privacy and data protection laws in the United States may not be equivalent to such laws in your country of residence. By using the Patagonia Services, or by providing Patagonia with your information, you consent to this collection, transfer, storage, and processing of information to and in the United States.