Online customers can chat live with Patagonia Customer Service Reps weekdays from 6am to 8pm, and weekends from 7am to 5pm (PT). The "Live Chat" button will appear at the top right corner of the page when reps are available.
Email us anytime.
Find the nearest retail store for friendly, knowledgeable advice and assistance.
INTERNATIONAL ORDERS AND CONTACT INFORMATION
Are you not satisfied with one of our products at the time you received it? Is one of our products not performing to your satisfaction?
You may return it to us for repair, replacement, or refund.
We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.
This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Patagonia may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we haven't asked for.
If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure concerning the ideas or artwork.
For return, repairs or general customer service inquiries -
Patagonia Service Center
8550 White Fir St
Reno, NV 89523
For our Corporate office -
259 W Santa Clara st
Ventura, CA 93001