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Job Title: Retail New York District Manager
Reports to: Retail Regional Manager
Date: February 2014
Location: New York, NY
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General Summary:
The Retail District Manager has total financial and operational responsibility for all of the stores in their district. The District Manager will ensure their stores are in alignment with Patagonia’s Purpose Statement and Core Values, and that Store Managers are utilizing/implementing the tools and strategies set forth by the Company and Retail Division to grow the business and achieve operational and financial success. In addition to oversight of the business, the District Manager is responsible for recruiting, hiring, training, and mentoring high quality personnel for future retail management positions.

Essential Job Functions:

Human Resources, Development and Training
o Recruit top outside talent, and identify and develop internal candidate pool for future retail management and other positions.
o Supervise Store Managers and work with Human Resources and Regional Manager to support hiring, evaluation, motivation, and recognition of store employees.
o Support Store Managers to adhere to HR and Company policies and procedures; ensure legal compliance with state and federal labor laws.
o Work with the Store Managers, Regional Managers, and Human Resources to implement training programs/modules addressing store operations, product knowledge, sales/customer service skills, environmental issues, and development of management skills.
o Ensure Store Manager and employee performance standards are addressed through completion of regular performance reviews and other appropriate communication/documentation as needed. Work with HR on employee relations concerns.

Merchandising
o Optimize sales potential by establishing the effective use of merchandising standards and strategies.
o Ensure Store Managers and Merchandisers work together to maximize sales.
o Provide constructive feedback regarding merchandise assortments and inventory levels.

Operations
o Ensure store management teams utilize the required resource tools provided by the Company and PRS; ensure Company and Retail policies and procedures are being followed and standards are being met.
o Supervise Store Managers and assess Manager effectiveness in leading successful business units.
o Work with Store Managers to ensure the store environments demonstrate commitment to high quality standards in all areas of business.
o Ensure store participation in local and national environmental initiatives and Company grants program.
o Ensure all marketing and Store events adhere to Division guidelines and proper procedures are followed before, during, and after.

Communication
o Provide two-way communication regarding overall Company and Retail strategy; assist in resolving store needs with regard to operations, merchandising, product assortments, inventory levels, and general running of the store.
o Visit district stores 4-6 times/year.
o Maintain weekly check-ins with Managers of oversight stores.
o Participate in Monthly Manager Conference Calls. Work with Store Managers to ensure information and proper messaging from these and other Company meetings are appropriately disseminated to the retail store employees.
o Provide regular store updates to Regional Manager by participating in weekly check-in meetings.

Fiscal
o Ensure stores stay within their operating budgets, meet or exceed their sales goals, and deliver budgeted store operating income.
o Conduct monthly financial reviews of all stores within the district and discuss results with Regional Manager.
o Assist in development of capital expenditure budgets.
o Ensure scheduling of staff is consistent with staffing models; maximize customer service while maintaining the proper payroll percent to sales ratio.
o Participate in the development of expense budgets with the responsibility of achieving those budgets.

Other Job Functions:
o Regional Managers may, from time to time, assign additional duties consistent with the position.

Physical Requirements:
o Willingness to travel.
o Ability to sit for extended periods of time and do computer work.
o Ability to perform Retail Sales Associate and Retail Manager job functions.

Minimum Job Qualifications:
o Five (5) years of experience in retail store management.
o Demonstrated ability to build effective teams and motivate employees.
o Knowledge of effective merchandise presentation standards.
o Commitment to proactively support environmental initiatives and all company policies and initiatives in this area.
o Understanding of basic retail concepts (gross margin, markdowns).
o Excel, Word, Outlook literate.
o Strong initiative and leadership skills.
o Excellent communication skills, both verbal and written.
o Good problem solving skills and desire to support and explain company values.
o Able to adapt quickly and react positively to business needs and changes in strategies.
o Excellent interpersonal skills and ability to work successfully with a variety of people.
o Willingness to set and maintain high standards of performance.
o Patagonia product use/knowledge.
o Surf-specific experience/knowledge required for surf store locations.

Employee Conduct:
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.

 

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