Company Info: Jobs
Reports to: Director, Human Resources
Date: Updated July 2014
Location: Ventura, CA
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The Human Resources Manager for Retail is responsible for partnering with the Retail team to implement tactical and strategic people based solutions that continue to enhance the culture of the Company and that effectively raise performance over time. S/he will offer thought-leadership regarding organizational and people related strategy that synchronizes with the general Retail business plans. Additionally the HRM for Retail is responsible for planning, implementing, and evaluating employee relations and human resource policies, programs, and practices that will produce a high performance culture and ensure the Company’s goals for the Retail division are met. This position also maintains the day-to-day administration of policies and programs covering North America (U.S. and Canada) Retail training, employee relations, compensation, and recruitment.
Essential Job Functions:
Training and Development
o Work with Retail Division to identify and assess training/developmental needs and implement programs specific to store management and employees. Includes store opening training, new hire orientation and training, and ongoing development in the areas of management and leadership, operations, customer service/sales, product, safety, and HR related.
o Conduct HR related training via phone, through store site visits, and group training sessions.
o Ensure the Company’s performance management programs are implemented throughout the division; includes coaching and mentoring plans to support succession planning process.
o Work proactively with Retail Management to minimize employee relations concerns.
o Work with employees and Store Managers on performance issues, complaints and labor relations policies.
o Assist with performance evaluations by providing guidance and ensuring overall consistency and completion with the process.
o Work with employees and Store Managers to identify programs and opportunities to enhance the retail employee’s work experience with our Company.
Compensation and Benefits
o Work with VP of Global Retail on strategic staff planning and compensation to support the business objectives of the Retail division.
o Work with HR partners in the U.S. and globally to develop an understanding of where parity of HR policies, practices, and standards makes sense and where local practices as they relate to HR matters is best.
o Using industry surveys and contacts determine salary ranges for positions within the Company.
o Participate in compensation surveys.
o Provide assistance to Store Managers to determine appropriate employee compensation.
o Work with Retail Division and Benefits Manager to educate employees on Company benefits.
o Assist with Company participation in workplace surveys.
o Solicit Retail Management candidates through advertisements, job postings and industry contacts.
o Review and distribute resumes from internal and external candidates.
o Respond to all resumes and maintain resume-tracking system.
o Interview internal and external candidates to determine successful job match.
o Conduct reference checks.
o Conduct informational interviews.
o Conduct exit interviews.
o Attend appropriate trade shows and career fairs.
o Coordinate relocation for employees.
Other Job Functions:
o Manage HR functions for Canadian store locations (payroll, benefits, and employment labor practices).
o Utilize HRIS and other tools/systems to report and analyze HR metrics.
o Ability to sit for extended periods of time.
o Ability to look at a computer screen for extended periods of time.
o Ability to maintain a composed and professional demeanor within a flexible and busy work environment.
o On an as-needed basis, ability to travel domestically and internationally, utilizing various transportation methods.
Minimum Job Qualifications:
o BA/BS required.
o 10+ years of Human Resources experience; knowledge of Labor Laws and general HR practices for U.S. and Canada.
o 5+ years of Human Resources experience specifically in Retail.
o Ability to maintain high standard of confidentiality and professionalism.
o Excellent verbal and written communication skills.
o Strong organizational and detail-oriented skills.
o Strong computer skills with experience in using HRIS systems, Excel, Word, Outlook.
o Excellent customer service and communication skills. The ability to write clearly and persuasively in addition to defining problems and articulating solutions within a group setting.
o Ability to be flexible within the job to ensure the best processes/systems for smooth completion of all projects.
o Capable of streamlining and improving processes, and troubleshooting.
o Ability to remain flexible to change within the work environment and scope of responsibility.
o Demonstrates initiative, is conscientious and provides complete follow-through on areas of responsibility.
o Ability to work in a fast-paced work environment with minimal privacy and numerous interruptions.
o Comfortable with team-based work structure; ability to demonstrate flexibility on the job.
o Participation, understanding and working knowledge of the sports that the Company produces products for.
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.
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