1) Return of products you have just received through an Internet or Mail Order
We exchange or refund all unused items with their original packaging and garment tags still attached. We enclose a return form in every mail order package (return slip attached to invoice). Please take a minute to fill out this form to tell us if you want an exchange or refund. If you do not have the return form any longer, include a note with your name, a physical return address, daytime phone number, what you are sending in and why, and what you would like to have happen. Please be sure to ship the package (at your charge) with a carrier that can provide tracking and insurance. The exchange items will be sent to you free of shipping charge Patagonia cannot replace packages lost during return shipment if proof of tracking is unavailable.

Please send your return to:
Patagonia Return Dpt
C/O CEPL BEVILLE
7, avenue Gustave Eiffel
28630 GELLAINVILLE
FRANCE

If the original purchase was made with a credit card, we will credit the credit card for the returned item(s), within a couple of days after receipt. The credit card will be charged for the replacement item(s) when shipped. If we cannot exchange the item to comply with your request, we may, at our discretion, refund your item(s).

2) Quality returns
If one of our products does not perform to your satisfaction, please return it to the store you bought it from or to a Patagonia retailer in your area. The store will advise you and take care of the return.

If this is not possible, please follow the procedure below:.

If this is not possible, please follow the below procedure.
a) Contact Direct Sales Customer Service by email (euro_hotline@patagonia.com) or by phone (contact us).
b) Give us all the details of the return and ask for a Return Authorisation Number.
c) We will let you know which procedure to follow in order to return your item.
d) Ship the package to the following address:
Patagonia Return Dpt
C/O CEPL BEVILLE
7, avenue Gustave Eiffel
28630 GELLAINVILLE
FRANCE

IMPORTANT

• Without Return Authorization Number your return cannot be processed.
• In respect for the workers who handle your return, garments need to be clean; please wash the garment before mailing it.
• Please be sure to ship the package with a carrier that can provide tracking and insurance. Patagonia cannot replace packages lost during return shipment if proof of tracking is unavailable.

Typical turnaround time for Quality returns – with shipping – is about five (5) weeks, but may be longer during periods of high volume

3) Repairs
If one of our products needs to be repaired, please return your product to the store you bought it from. The store will advise you and will take care of the return.

If this is not possible, please follow the procedure below:
a) Contact Direct Sales Customer Service by email (euro_hotline@patagonia.com) or by phone (contact us).
b) Give us all the details of the return and ask for a Return Authorisation Number.
c) We will let you know which procedure to follow in order to return your item.
d) Ship the carton to the following address:
Patagonia Repair Center
C/O PETRATEX Confecções S.A.
Rua de Bande
4590-049 Carvalhosa Paços de Ferreira
PORTUGAL

IMPORTANT

• Without Return Authorization Number your return cannot be processed.
• In respect for the workers who handle your return, garments need to be clean; please wash the garment before mailing it.
• Please be sure to ship the package with a carrier that can provide tracking and insurance. Patagonia cannot replace packages lost during return shipment if proof of tracking is unavailable.

Typical turnaround time FOR REPAIRS – with shipping – is about six (6) weeks, but may be longer during periods of high volume.

The return product will be evaluated and if there is to be a charge, you will be contacted. If the item is deemed irreparable, we may, at our discretion, replace it or issue a Credit Note for the last known retail value of the piece. If the garment has sentimental value, and you would like to have it returned to you rather than being issued a credit or replacement, please make this very clear to us in your letter.