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Try the following links for FAQs:
Repairs & Returns
International Orders
Can't Find a Product?

If you still can't find what you need, ask us directly.

You can contact Patagonia by phone, email, Facebook, or Twitter. Please note: we operate a U.S.-based customer service center located in the Pacific time zone and we're open during standard business hours. One of our gainfully employed phunhogs will respond to your electronic communication as quickly as possible – usually by the end of the next business day. Please include all the pertinent details: style names and numbers, order numbers, dates and the like.

Please note: footwear orders may be delayed 2-3 business days. Other orders still ship in 1-2 business days.

Phone
1-800-638-6464
Patagonia Customer Service Reps are available for inquiries weekdays from 6am to 6pm, and weekends from 8am to 4pm (PST). Phone orders are accepted 24 hours a day, 7 days a week.

Email
customer_service@patagonia.com

Facebook
http://tiny.cc/patagoniafb819
Become a fan to post questions, comments and photos.

Twitter
www.twitter.com/patagonia_cs
Tweet your customer service questions.

Fax
1-800-543-5522
Please fax your orders or questions. We read the faxes during the workweek; please give us a day or two to get to yours.

Address

You can also mail your orders and questions to us.

United States
Patagonia Mail Order
8550 White Fir St.
P.O. Box 32050
Reno, NV 89523-2050

International Inquiries

For any other location not listed below, please use our Store Locator to find your nearest Patagonia store/dealer.

Canada
Canadian customers may contact Patagonia Mail Order by phone (1-800-638-6464) or fax (1-775-747-6159).

Japan
Visit www.patagonia.com/japan. Japanese customers may contact Patagonia Japan Mail Order by phone (0088-252-252 or 0467-23-8972) or email customerservice@patagonia.co.jp.

Europe
European customers may contact Patagonia Europe by phone (+33 [0] 4 50 88 44 89), fax (+33 [0] 4 50 88 44 99), or email (directsales_europe@patagonia.com).

Italy
Patagonia Italia may be reached by phone (39-0474-555-396) or fax (39-0474-552-208).

Chile
Patagonia Chile may be reached by phone (56-2-2168420) or fax (56-2-2450784)

Argentina
Patagonia Buenos Aires may be reached by phone (011-54-11)-4393-1852 or fax (011-54-11)-4393-1852


No longer want to receive the Patagonia catalog?

Call us at 1-800-638-6464 or email customer service. Please note: it's possible you may receive a catalog or two after unsubscribing.


Unsolicited Ideas Policy

We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.

This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Patagonia may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we haven't asked for.

If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure concerning the ideas or artwork.

 
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