Patagonia Pro Sales Program Frequently Asked Questions

Pro Applicant - Please read our PDF's (located to the right) for the outdoor & industry professional categories we support and the updated qualifications we now require for acceptance. Please remember that membership in this program should be considered a privilege and never a right or entitlement - no matter your qualifications or possible connections, people who do not send in complete and proper credentials or fail to follow complete application procedures will not be accepted.

Also, please know that qualifications have changed recently and may continue to change due to company needs, market concerns or industry changes. What may have qualified you in the past may not qualify you today. Patagonia works hard to provide the appropriate qualified people with the best possible pro program in the world, so please read over our information carefully and fill out the on-line application. Reading the application guidelines thoroughly and submitting all completed materials will ensure no unnecessary delays.

Most pro accounts are renewed annually. Please look for our renewal emails and letters.

FAQ’s

I don’t have a Customer number or Source code, how do I get one?
What is a Customer Number?
What is a Password?
What is a Source Code?
Where can I find my log-in details?
How come I can’t log into my account?
How do I make a pro return? Can I return to a store?
I haven’t received a catalog in a while, how can I get a new one?
When do I need a new Source Code?
I can’t find my Source Code, how can I get a new one?
I have comments to make about your products, where may I send them?
I am a snowsports pro and a member of the NSP, AASI or PSIA. Why can’t I log in directly to the Patagonia Pro website?
Can I stop receiving the Patagonia Pro catalog but keep my membership?
Can I purchase a gift for someone with my discount?
How do I apply for a job at Patagonia?
How often do you send out Pro catalogs?
How do I get ahold of the Pro staff?
How do I know when to reapply?
Can I apply for the program if I work internationally?

1. I don’t have a Customer number or Source code, how do I get one?
The Patagonia Pro Program is a membership program for qualified pros and influencers specific to our brand. Membership is by application only and all members need to reapply/re-qualify annually to continue membership and access. Membership is not guaranteed and can be revoked at any time. If you are interested in applying, please check out our “new members” section and follow instructions accordingly. If you have any questions please call 888-500-0046 or email patagoniapro@patagonia.com our pro department.

2. What is a Customer Number?
Your Customer Number is a unique identifier assigned to you once your application has been approved and sent to you originally in your welcome e-mail. Your Customer Number can also be found on the insert within your quarterly pro catalog. If lost, your Customer Number can be retrieved at any time by inserting your e-mail in the “Can’t Log In?” section at www.patagoniapro.com and clicking “submit.” Your Customer Number will then be e-mailed to you. Your Customer Number serves as your password for on-line access to the Patagonia Pro Program.

3. What is a Password?
For on-line access to our program, your Customer Number serves as your password and when accompanied by your e-mail address and your current source code you can log-in to our website. After logging in with your e-mail address and Customer Number, you may change and/or personalize your password.

4. What is a Source Code?
Our Source Code is a number we assign to you each season. This provides one more step of security and it consists of letters and numbers. We change this code twice a year for additional program security.

5. Where can I find my log-in details?
There are three places to look: Your welcome letter, your quarterly pro catalog and by utilizing the “Can’t Log In?” section of the www.patagoniapro.com website. If you do not have success with any of these methods, please contact us at patagoniapro@patagonia.com

6. How come I can’t log into my account?
There are four reasons why you may not be able to log in:

Email: Make sure to use the original e-mail address you used to register your Pro Account with us. If you changed/updated your e-mail address after registering, you will need to use this more current e-mail address. Make sure there is no extra space before or after the e-mail address when it is entered.

Customer Number/Password: Did you change your customer number into another more memorable/personal password? Make sure not to enter any spaces before or after your number. Do not include the two preceding 00’s that are sometimes printed before your Customer Number.

Source code: Twice a year, a new Source Code will be provided: Fall/Winter and Spring/Summer. Make sure to check your emails and your catalog for current Source Codes.

Renewal: This program must be annually renewed. If it has been some time since you’ve used your account, your account may not be active and it’s time to renew. First, contact patagoniapro@patagonia.com. Make sure to include the following in your message: your Customer Number, who you work for and any other pertinent information to find out if you need to reapply.

IMPORTANT: E-mails from Patagonia.com and Patagoniapro.com are often blocked by SPAM filters. Please make sure to add all patagonia.com emails to your “safe” list so you will receive your account information.

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7. How do I make a pro return? Can I return to a store?
All pro returns MUST be done through the Pro Purchase Program. You may not return anything bought via this program through any Patagonia store or any other retailer.

FOLLOW THESE STEPS FOR ALL PRO RETURNS:
Please include as much information as possible:
-Customer Number
-Order Number
-Current Source Code
-Description of the problem/reason for return
-What you would like us to do with your return (replace/repair/credit)

Send Returns to:
Patagonia Pro Returns
8550 White Fir Street
Reno, NV 89523

DO NOT return Pro purchases to Patagonia Retail Stores or Patagonia Dealers. This is considered abuse of the Pro Purchase Program and will result in termination of Pro privileges.

8. I haven’t received a catalog in a while, how can I get a new one?
If you have moved, make sure to check with Patagonia Pro that you have updated your account. You may also request a new catalog at any time. For all catalog-related questions and concerns, e-mail us at: patagoniapro@patagonia.com.

9. When do I need a new Source Code?
Twice a year you will be sent a new Source Code. Make sure to check your emails as we change seasons. Usually, the Fall/Winter code is delivered with your catalog in August and the Spring/Summer arrives in late February.

10. I can’t find my Source Code, how can I get a new one?
First, try to utilize the “Can’t Log-In?” section of our website www.patagoniapro.com. If you do not have success, then please contact Pro Customer Service at: patagoniapro@patagonia.com.

11. I have comments to make about your products, where may I send them?
We love to hear your feedback, good or bad. You can email us at: profeedback@patagonia.com. If you want to put it in writing, please mail your feedback to: Patagonia Pro Feedback, PO Box 32050, Reno, NV 89533-2050. We also have a blog: www.thecleanestline.com This is a great place to tell your story or comment on our products. Comments may be added to any posts. New post ideas should be submitted to: thecleanestline@patagonia.com.

12. I am a snowsports pro and a member of the NSP, AASI or PSIA. Why can’t I log in directly to the Patagonia Pro website?
Members of the above organizations must place orders through their respective organization’s website. However, be sure to keep your Customer Number and Source Code. You will need these when you contact us with concerns or questions. This will help us to help you better and faster. To gain access through your membership website, look for a “Member Services” or “Members Only” link on your organization’s website.

13. Can I stop receiving the Patagonia Pro catalog but keep my membership?
Yes. Please let us know and we can stop sending you catalogs. Contact us at: patagoniapro@patagonia.com.

14. Can I purchase a gift for someone with my discount?
Straight up: NO! This program is for your personal and individual use. Any gift purchasing will result in the immediate cancellation of your account. Once a year, we may offer a friends-and-family sale on specific products, and this is your opportunity to purchase for others. You will be alerted if this sale is occurring.

15. How do I apply for a job at Patagonia?
Please visit www.patagonia.com and look under our “About Patagonia” section for the “Job Openings: Careers at Patagonia” link.

16. How often do you send out Pro catalogs?
We send out four catalogs a year: fall, winter, spring and summer.

17. How do I get a hold of the Pro staff?
Please email us at patagoniapro@patagonia.com or call us at 888-500-0046.

18. How do I know when to reapply?
We will send out a notice via email (or by mail if you do not have an email) to let you know when it is time for you to renew. Please make sure to supply us with all the information we ask for, as our pro qualifications may change.

19. Can I apply for the program if I work internationally?
The Pro Program is not available outside of North America. If you live in Europe please contact pro_europe@patagonia.com to find out if you are eligible. If you live in Japan please contact prop@patagonia.co.jp.

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