Customer Experience Representative

Full time | Skill Based Pay - JF
Location:Reno Service Center, NV

Job Title:              Customer Experience Representative

Location:              Reno, NV

Reports to:          Customer Experience Supervisor

General Summary

Our mission is to build the best product, cause no unnecessary harm, use business to inspire and implement solutions to the environmental crisis.

The Customer Experience Representative is driven to provide the best customer service experience possible. The CER is a forward thinking team player that engages with the customer and the team to get the best outcome possible. They incorporate their passions for our core sports and the environment into their daily decisions. 

The Job:

  • The CER will engage in customer interactions via Chat, Phone, Email and Social Media, insuring that Patagonia’s highest standards are upheld
  • Partnering with the customer and Patagonia team to deliver the best experience possible
  • Utilizing multiple software programs/systems throughout the day
  • Provide accurate information regarding our products, customer orders, company service guidelines, and company environmental issues
  • Use correct procedures to process orders, assist with returns, service orders, or otherwise address customer service needs

About you:

  • Strong passion for Patagonia’s core sports and the environment
  • Proven ability to drive amazing customer experiences
  • Top notch communication skills – verbal and written – that can be shared with a wide variety of people while remaining clear, concise and diplomatic
  • Comfortable navigating and resolving complex customer issues while maintaining composure
  • Proficient keyboard, phone, and computer skills, and web knowledge
  • Proactive, positive, self-starter, and a team player
  • Embraces feedback about performance and recognizes opportunities for professional growth

Why Patagonia:

  • Casual and authentic culture
  • Breakfast and lunch served daily in our organic café
  • Onsite child care in the Truckee River Child Development Center
  • Company-paid health coverage
  • Vacation and sick time accrual, eight paid holidays, and “field days” to try out new Patagonia product
  • 401(k) plan, company contribution to retirement savings plan
  • Alternative transportation reimbursement
  • Annual company ski trip to Mammoth (subsidized)
  • Tuition reimbursement
  • Free yoga classes onsite
  • Massage reimbursement
  • Onsite package/mailing service
  • Paid environmental internships
  • Generous employee discount
  • Voted one of the Best Workplaces for Giving Back 2017, Best Workplaces for Working Parents 2016, Best Workplaces in Retail 2016, and 100 Best Companies to Work for in America

Hours of Operation:

  • Monday through Friday, 6:00am to 6:00pm
  • Saturday, Sunday, 8:00am to 4:00pm
  • Extended hours occur during holidays and peak season.

Physical Requirements:

  • Ability to sit for extended periods of time
  • Ability to look at a computer for extended periods of time
  • Ability to travel domestically utilizing various methods of transportation

Employee Conduct:

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

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