In Store Environmental CoordinatorFull time | Environment
Location:Chicago Lincoln Park, IL Store
Chicago Area Environmental Coordinator
Reports To: Store Manager
Location: Lincoln Park / Mag Mile
In addition to the responsibilities of a Sales Associate, the Area Environmental Coordinator is primarily responsible for employee education and engagement as well as customer-facing environmental activism. This position reports into Store Manager.
Essential Job Functions
• Coordinate and execute all grant giving for both Chicago stores with input from retail employees
• Oversee and facilitate thru store staff all product donations in the district for social and environmental causes
• Manage and utilize all environmental budgets across district; coordinate employee usage of activism hours through Store Managers
• Facilitate community engagement and outreach
• Coordinate an environmental non-profit to table for every event in the area, as deemed appropriate by store manager and marketing team
• Encourage new engagement with environmental non-profits in the greater region/research new groups to broaden environmental engagement
• Participate in local environmental activities
• Speak at events on behalf of Patagonia as an environmental representative.
• Coordinate and facilitate all company-wide environmental campaigns in the area
• Educate staff on current company-wide environmental campaigns and Chicago and Midwest Region specific environmental initiatives; activate them in taking direct action
• Develop and execute letter writing campaigns pertinent to local environmental issues
• Coordinate any store or area environmental internship applications, and coordinate/facilitate use of all awarded internship hours.
• Work with the merchandising team to keep the visual presence of environmental content in the district current and within Patagonia’s merchandising standards.
• Engage and activate Patagonia customers and surrounding community in Patagonia’s environmental activities.
• Meet weekly with store managers, the District Environmental Coordinator and staff
• Store is open 7 days per week and environmental activities may take place Sunday through Saturday.
• Typical work week is 40 hours and the expectation is that at least four of those days are spent in one of the two stores, with the fifth day being for organization, office work and outreach.
Customer Service and Sales
- Greet all customers promptly and courteously as they enter the store.
- Utilize the tools and training provided by the Company to develop selling and service skills, resulting in long-term customer relationships and increased sales.
- Direct customers throughout the store or to the specific area the customer requests.
- Determine the specific needs of each person that enters the store and provide appropriate service.
- Give accurate and current information about the product for all inquiries; if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store.
- Increase the customer base by adding new customers to the mailing list.
- Maintain the feedback loop to designers and buyers by turning in customer comment cards; participate in information-gathering requests from the Company.
- Handle product returns in a way that demonstrates the spirit of our “Ironclad Guarantee.”
- Maintain a positive and cheerful attitude at all times.
- Understand the Patagonia Retail Philosophy and use this philosophy in all customer interaction.
- Apply the above standards to all phone inquiries
Merchandising and Maintenance
- Check stock daily and restock when necessary to ensure that all products are available for customers; if stock is not currently available offer to put their name on the wish list and to call them when stock arrives.
- Perform merchandising duties: folding, hanging, and displaying product according to retail merchandising standards.
- Steam all hanging merchandise.
- Assist in displaying all featured merchandise prominently in each section.
- Help store merchandiser and/or store manager by suggesting alternative locations for products.
- Maintain store image by adhering to the dress guidelines for Patagonia Retail employees.
- Maintain a clean and well-organized back-stock area.
- Vacuum, sweep floors, and empty all trash each day if required.
- Clean employee break area each day.
- Report to work on time or notify in advance if absent or late.
- Operate the cash register; it should be each employee’s goal to use the register without error and to be consistently accurate in money handling.
- Understand and utilize all reports including: item master, units location report, open order report, color and style masters, etc.
- Use correct procedures for processing mail orders, transfers, special orders, and rentals.
- Know and utilize the procedures for processing paperwork between the store and Retail Services.
- Practice security measures that help prevent theft; understand the procedures for handling shoplifters.
- Practice safety consciousness at all times.
Mentoring, Training and Employee Development
- Participate in all required Patagonia Retail employee training.
- Participate in the training of fellow employees, including New Hire Training and ongoing product, service, and environmental training.
- Be proactive in your ongoing education regarding the company, weekly reports, products, and the outdoor retail business.
- Take advantage of additional training opportunities that are offered.
- Continually able to stand/walk for extended periods of time, necessary to provide sales floor coverage related to customer service and loss prevention.
- Continually able to reach overhead, bend, squat, kneel, and carry product, necessary for customer service, inventory re-stock, and store merchandising.
- Continually able to walk up and down staircase, carrying boxes, product, and other necessary store related items.
- Able to regularly perform store maintenance items: sweep, vacuum, empty trash, clean.
- Able to safely lift boxes up to 55 lbs.
- Comfortable in climbing ladders.
- Available to work store schedule – Sunday to Saturday.
Minimum Job Qualifications
• Working knowledge of grant giving, grant review, and Patagonia’s environmental grant-giving procedures and guidelines.
• Working knowledge of product donations and Patagonia’s in-kind donation parameters.
• Self-motivated, independent worker, capable of researching environmental initiatives in the local market.
• Experience working with and for environmental non-profits.
• Highly skilled communicator able to interface with environmental non-profits in a professional manner and also able to teach/communicate all retail employees on environmental initiatives.
• Working knowledge of computers; proficiency in Microsoft Word, Excel, and Outlook.
• Able to sit and work within the store environment and/or travel to area-wide stores to facilitate training or engagement.
• Ability to effectively train, delegate, and set clear expectations.
• Ability to deliver clear, concise and succinct verbal and written communication in a timely manner.
• Ability to work in a self-motivated environment. Pro-active based thinking.
• A comprehensive understanding of Patagonia’s company history and involvement in environmental issues and initiatives.
• Effective facilitation skills for small (2) to large (150) groups.
• Comfortable with team-based work structure and the ability to work independently.
• Demonstrated flexibility on the job; ability to adapt quickly and react positively to business needs and changes in strategies.
- Excellent customer service and sales skills.
- Previous retail or related customer service experience.
- Knowledge of Patagonia products.
- Accuracy with money handling and register use.
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.