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Exchanges, Returns & Repairs

Thank you for your patience as we continue to refine our safety procedures. Certain returns and exchanges are still being accepted, but please expect delays due to staffing and safety requirements. Learn More

At Patagonia, our business is building the best product. If something isn't working for you, we want to help. Choose an option below to get started.

You can start your mail-in repair here. Please know that repairs on average take 12 weeks to complete and send back. Here are some other things to consider before you start. Learn more

Exchanges

Wrong size or color? Want a different item instead? Start your exchange here and get free shipping both ways.

Change size or color Change for a different item

Questions?

Returns

Don't want a purchase after all? Start your return here or bring it in to a Patagonia-owned store.

I have my order number I do not have my order number

Questions?

Repairs

Got something that needs fixing? Start your repair here or bring it in to a Patagonia-owned store.

Start a repair

Questions?

More for Your Gear

We stand behind everything we make, but sometimes you want to take matters into your own hands. Check out our DIY repair and care guides, or stop by WornWear.com to trade in your gear for credit you can put toward something new (or new to you).

DIY Repair & Care Guides

DIY Repair & Care Guides

One of the most responsible things you can do as a consumer is to keep your stuff in play for as long as possible. Our do-it-yourself repair and care tutorials show you how.

Product Care & Repair
Ironclad Guarantee

Ironclad Guarantee

We back everything we make with our Ironclad Guarantee. If your item isn't working for you, send it in for a return or repair, hassle free, anytime.

Ironclad Guarantee
Worn Wear

Worn Wear

Bring us your quality, used Patagonia gear and we'll give you credit that can be used in Patagonia retail stores, or on WornWear.com and Patagonia.com.

Trade In, Get Credit
 
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