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Patagonia® Returns and Repairs

If you placed your order as a registered user, choose one of the START buttons below to begin. At the end of this process we will charge you $5.00 for a return/repair shipping label you can print at home. If you don’t want to buy a shipping label, download our printable return or repair form (choose below) and follow the instructions.
Currently, our online return processing is for domestic (U.S.) shipments only.

Returns

Start your return

How long does the process take?
We do our best to process returns within 7 business days. Keep in mind that we get backlogged during peak seasons and sales, so it may take longer during those times.

Need a different color, size or item?
Please return the item you don’t want (using this process) then place your new order online or over the phone at 1.800.638.6464.

Need to return Patagonia Provisions food or dry goods?
Please contact Patagonia Provisions.

Download our printable Return Form

Are you returning a Worn Wear item from wornwear.com?
Please contact Worn Wear.

Repairs

Start your repair

Wetsuit repairs start here

How long does the process take?
We do our best to unpack, process and get repairs back in the mail to you within 30 business days.

By law, garments sent in for repair must be clean.
Please wash items for repair before mailing.
If the item is deemed irreparable we may, at our discretion, replace it or send a Gift Card for the last known retail value of the piece.

What do I need to get started?
If you didn’t purchase the item with your patagonia.com account, please have the order number and last name of the person who placed the order. If you don’t have this information, please follow these instructions.

Download our printable Repairs Form

DIY REPAIR & CARE GUIDES
With our friends at iFixit, we put together easy-to-follow online guides to help you care for your Patagonia gear and repair any damage that happens along the way.

Read more

Ironclad Guarentee logo

IRONCLAD GUARANTEE
We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge.

reuse and recycle

REUSE & RECYCLE
No longer wearing that piece of Patagonia clothing? Trade in your quality, used Patagonia gear at a Patagonia retail store and receive credit towards another used or new garment. We want our clothes to live long, useful lives and never end up in the landfill. Read more about the clothes we accept—and thanks for taking part!

Visit Wornwear.com