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Keeping Things in Perspective
Selling clothing isn’t an essential service. We all know this. More than anything, we are humbled by and extremely grateful for the health care professionals, public servants, farmers, grocery store workers, delivery folks and many others who are working their hardest right now. Thank you.
Retail Stores, Repairs and Dealers
Many of our retail stores, in accordance with state directives, will remain closed until further notice. Select retail stores and dealers are offering Buy Online, Pick-Up Curbside service, and some retail stores are accepting repairs. Please refer to our store finder and call ahead to confirm hours and services. Mail-in repairs are back up and running but with longer than normal turnaround times; see our DIY repair guides for simple repairs you can do at home.
Our food business is also open with an expanded marketplace of products from like-minded farmers, ranchers, fishers, artisans and brands. We invite you to visit Patagonia Provisions and get responsibly sourced, shelf-stable, nutritious foods delivered right to your door.
We appreciate the words of encouragement and support you’ve shared with us. Stay safe, be kind to one another and thanks for stopping by.
This coat is much lighter than expected, so I’m not sure if it has the heft to withstand severe winter weather. Further, it doesn’t have a hood, and there’s no slit in the back to accommodate curves. I have to return.
Received a used/returned coat from my original order and was very disappointed. Contacted your Customer Service who shipped me a new replacement immediately and credited me the return shipping charges for the used item. This was great customer service and solved my issue satisfactorily.
Warm, light weight, and stylish. The style of this coat has no zipper, just snaps. I find the snaps take twice (or even 3x) as long to do up than a zipper. Not sure if I like this.
Hi Claire, thanks for taking the time to write us a review! We're really sorry to hear you're not sure about the snaps. Your satisfaction is always guaranteed so you're welcome to [return](https://www.patagonia.com/returns.html#searchterm=return).
December 1, 2019
Love the shape and warmth, dislike the shedding!
The second day I wore the coat, the down was already starting to shed. That being said, I love the coat. It is warm and stylish- feels like I'm walking around in a fashionable sleeping bag!
After trying many coats, I found this beautiful, stylish, warm, cuddly coat. The neck looks great closed or open. It’s definitely a little more sophisticated than most puffy coats. I like the straight style a lot I bought my regular size, large, and it’s roomy, but floats rather than hugs. Just beautiful.
I like the style of the parka however it was returned because it was too big. I usually wear a small but would need an XS. Or maybe a different style as it was very wide.
Hi Martha! Thanks for taking the time to provide this feedback, it's crucial to improving products for future seasons. We're sorry to hear the Arctic Willow Parka didn't fit quite right. If you're interested in a parka that's similar in warmth but slimmer fitting we'd recommend checking out the [Women's Down With It Parka](https://www.patagonia.com/product/womens-down-with-it-parka/28441.html?isSearch=true&dwvar_28441_color=NENA)
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