Not what've expected
It takes a few minutes to zip this jacket and it's impossible to do it in gloves or when it's cold. Quality as not what've expected at all, I and my wife have multiple snow jackets from different snowboard brands and the details are much better and feel more professional there for 1/3 of the prise. Definitely not the "warmest sn... Read Moreow jacket" at all and for the price for sure. Also there no mesh in the armpits vents (behind zip), so you can't really play in the snow with the zipper open, didn't expect that at all. I wanted to attach pictures here to show what I mean but you can't for some reason.
Hi Al, thanks so much for taking the time to share your thoughts with us, and we're sorry to hear you're disappointed with the Primo Puff's overall quality and warmth. Your feedback has been passed along to the appropriate team. Don't hesitate to [return](https://www.patagonia.com/returns.html) it if you were looking to do so and haven't already.
Could have been perfect
This seemed like the perfect jacket on paper. After spending 6 days out this season and luckily(?) hitting all storms in with a big down parka with bad fitting hood I knew what I wanted in a new jacket. The primo puff seemed like the perfect solution because of the giant pit zips, synthetic insulation that breathes better than down and stays warm w... Read Morehen wet, nice giant hood, and the part that covers your face vents! However, two deal breakers has me returning this jacket: Zipper is finicky, probably due to it being a 2 way. Hood is too restrictive with helmet on when up (can't turn head). Hood collar when hood is down cannot be zipped up to cover face when hood is down without it digging into the chin. For the price I need it to be perfect. The great parts of this jacket is that the pluma fill insulation is indeed really light and warm. The pit zips dump air and so does the face vents. The sleeves are long for me but I have really short arms. I love that it's not a super tight fit around the shoulders either. Breaks my heart to have to return this jacket and begin the search all over again.
I loved everything about this coat - the warmth, the weight, the color, no fuss elastic around the hood...but I’m short and the jacket is just cut too long for my me. The result was a bulging middle section that was neither flattering or comfortable under a shell. For this reason I returned it. For reference, I’m 5’3, 125lbs.
We're sorry about this being too long! If you have any questions about your return, don't hesitate to [reach out](https://www.patagonia.com/customer-service.html) to us.
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