Our Privacy Policy has been updatedFree ground shipping on all ordersCOVID-19 update
We’re Taking Orders Again
One month ago, we closed our retail stores and distribution centers for the health and safety of our employees and customers. After much consultation and a lot of hard work, we’re pleased to announce patagonia.com is back in business.
Thanks for Your Patience
As we adjust to our new safety procedures, order processing may take up to 5 days for ground. All orders include free ground shipping. We encourage you to view your order status page and sign up for text updates as there may be unexpected delays. Learn more
Keeping Things in Perspective
Selling clothing isn’t an essential service. We all know this. More than anything, we are humbled by and extremely grateful for the health care professionals, public servants, farmers, grocery store workers, delivery folks and many others who are working their hardest right now. Thank you.
Retail Stores, Repairs and Dealers
We’re excited to get back to work, but our values haven’t changed. As always, we encourage you to buy only what you need, buy local when possible and repair what you already own. Our retail stores and repair services remain closed for now, but we have DIY repair guides available online and Patagonia dealers in your area.
Our food business is also open with an expanded marketplace of products from like-minded farmers, ranchers, fishers, artisans and brands. We invite you to visit Patagonia Provisions and get responsibly sourced, shelf-stable, nutritious foods delivered right to your door.
We appreciate the words of encouragement and support you’ve shared with us. Stay safe, be kind to one another and thanks for stopping by.
Bought the Fitz Roy Bear Trucker hat in Big Sky Blue for my son. It was a great fit, very comfortable, and a good summer color. Unfortunately, after golfing a few times, it showed salt stains around the edge of the crown where it meets the brim. After spot cleaning that area and hand washing the entire hat, the color appears to be permanently ruine... Read Mored, the color removed where the stains were. Although my son loved the hat, I am hesitant to replace it with the same hat when the color is this delicate. I would like to attach a photo, but I don't see a way to do that.
Hi Anne, we're very sorry to hear about the trouble with the Fitz Roy Bear Trucker Hat. This does sound like a warranty issue and we'd be happy to take that back under our Ironclad Guarantee. You can begin your return here, https://www.patagonia.com/returns.html.
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