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If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, our Ironclad Guarantee allows you to return it for a replacement or refund at no charge. Damage due to wear and tear will be repaired at a reasonable charge.
My hiking hat of choice
What can I say, it's a trucker hat. Will fit anyone because of the snap back size adjustment. I chose this hat because I liked the design a lot and was able to get it in blue. It's my preferred style of hat for hiking because sweat can dry out from the mesh but I also can pair it with a buff or bandana. I haven't put many miles on it... Read More but I have worn it nearly everyday for hours (about a month) since i've had it. I really admire this company's ethics for the environment which makes me feel like it's perfect for me. Time to go put thousands of miles on it.
Sweat stains eat this thing up
Wore this on a casually as well as fishing to protect my dome in the sun. Sweat stains were apparent after only nominal use and when I tried to wash it - it looked even worse.
Hi Adam! We are so sorry about the disappointment with this hat. Some objects may be more prone to fading, such as dyed textiles and watercolors. The fading is purely cosmetic and does not affect the functionality of the hats or garments, but we definitely understand that it is disappointing when the item hasn't been used that long. Please feel free to [return](https://www.patagonia.com/returns.html) it to us under warranty if needed.
Bought the Fitz Roy Bear Trucker hat in Big Sky Blue for my son. It was a great fit, very comfortable, and a good summer color. Unfortunately, after golfing a few times, it showed salt stains around the edge of the crown where it meets the brim. After spot cleaning that area and hand washing the entire hat, the color appears to be permanently ruine... Read Mored, the color removed where the stains were. Although my son loved the hat, I am hesitant to replace it with the same hat when the color is this delicate. I would like to attach a photo, but I don't see a way to do that.
Hi Anne, we're very sorry to hear about the trouble with the Fitz Roy Bear Trucker Hat. This does sound like a warranty issue and we'd be happy to take that back under our Ironclad Guarantee. You can begin your return here, https://www.patagonia.com/returns.html.
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