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We're sorry to hear this, Jimmy! The recommended product care for this one is machine wash warm with mild detergent, no fabric softener and either air dry naturally, or tumble dry on low heat. Please reach out to our Customer Service team to return it under warranty. We'll be happy to [help](https://help.patagonia.com/s/)!
January 14, 2022
Super soft
Excellent fit, feel and warmth - it's like getting a hug from granny.
I'm 5'9 with a 6'1 wingspan so I opted for a large. Arms feel great, chest area is great, but the waist is incredibly wide. It almost tapers out as it goes down and has very little stretch. Planning on having mine pulled in at the waist some so just be aware and buy according to your shirt size.
This hoodie is FANTASTIC. So warm and soft and it fits great. I bought the basalt brown color and it looks even better in person. I have not had this product for a long time so I will update my review based on the longevity but for now, excellent product.