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If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, our Ironclad Guarantee allows you to return it for a replacement or refund at no charge. Damage due to wear and tear will be repaired at a reasonable charge.
Great except for....
I like this pack, the fit and capacity is great, but there are two things that annoy me. 1. When the rear entry access is open, the pack is like a limp rag; it just flops especially if there is something in the top compartment. Some type of stiffener on both sides of the access flap would solve the problem. 2. The hem that keeps the strap from slip... Read Moreping through the plastic clip on the shoulder strap tightening adjustment strap is too small; its difficult to grasp and operate with a bare hand, let alone a gloved hand when it is fully let out, which it is every time I loosen a shoulder strap to take the pack off. i recommend but with these caveats
Thank you for the suggestions on ways we can improve this pack.
I have broad shoulders for a female (17" versus 15"). I had tried a few packs and they all gave me shoulder pain - not this one! I'm 5'7" and the S/M sits perfectly on my hips and under my beacon. Patagucci really did make a pocket for everything, the external helmet carry is money, and I'm pretty certain the zippered ... Read Morewaist pockets were hand sewn by sweet baby jesus. You will not regret buying this pack!
Kick Ass Pack!
The back panel opening alone makes this pack worth every penny. Super convenient on the lift as it rests in your lap. Hip belt swallows every snack I need for the day and a thoughtful pass through for my water bladder hose. Thanks for such a well made pack! This is a replacement of one I had stolen at the ACL Music Festival. Thankful I was able t... Read Moreo replace it, though a year later.
Factory Defect on bag
Bought this bag because Ill be working at a ski resort all winter and wanted a good bag I could ride with. Theres a defect on the right shoulder strap that causes it to because loose with any force. Not ideal in a bag meant for intense activity. Wore it for one day and got back pain from the uneven weight. Shame because the bag seems quality other ... Read Morethan that
Hi Matt, thank you for taking the time to write us a review! We're really sorry to hear about the defect you experienced. We'd definitely consider this a warranty issue so you're welcome to return this. We've reach out to you directly for some further assistance on this!
Watch the video on this bag to see all the compartments and functions and ways to use it. Fits all backcountry tools and gear nicely. I am a small woman (5”3) and the s/m fits great. Love how you can access everything in the bag by way of the belly zipper. Colour is nice too. Dark enough where it won’t look dirty super quick, but nice enough to sti... Read Morell have something other than black! This bag is comparable with other bags at mec, I didn’t see a better one.
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